Privacy Policy
Last updated: 22 January 2025
Messana Group Pty Ltd (ABN 73 756 917 737) ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out a contact or enquiry form
- Request a quote or book training
- Subscribe to our communications
- Participate in training sessions
This information may include:
- Name and job title
- Email address
- Phone number
- Organisation name and address
- Training requirements and preferences
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, and pages viewed. This information is collected using cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer service
- Process bookings and deliver training services
- Send you relevant information about our services
- Improve our website and services
- Comply with legal obligations
- Issue certificates and maintain training records
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers who assist us in operating our business (e.g., website hosting, email services)
- Professional advisers such as lawyers and accountants
- Government authorities when required by law
- Certification bodies for the purpose of issuing training certificates
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing communications
Cookies
Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
- Email: fire@messana.com.au
- Phone: 1300 622 030
- Post: Messana Group, 39-45 Davey Street, Logan Village QLD 4207
Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.